In the app
- Open the Boat Net app.
- Tap Profile.
- Tap Settings.
- Tap Delete account.
- Confirm the deletion.
The request is recorded immediately and processed within 30 days.
If you no longer have access to the app
Write to contato@boatnet.com.br from your registered email address requesting account deletion.
We may ask for additional information to confirm your identity before proceeding. This protects you against deletion requests made by third parties. We respond within 15 days.
What is erased
- Account details: name, email, phone and city.
- Profile photo.
- Preferences and settings.
- Favourites list.
- Verification documents.
- Support conversation history.
- Published listings, if you are a partner.
What we must keep, and why
Some data cannot be erased immediately because the law requires us to retain it:
| Data | Period | Legal basis |
|---|---|---|
| Transaction records and invoices | 5 years | Tax law and Consumer Protection Code |
| Application access logs | 6 months | Brazilian Internet Civil Framework (Law 12.965/2014) |
| Data related to an ongoing dispute | Until resolved | Exercise of rights in legal proceedings |
This data is held under restricted access, used solely to meet the legal obligation, and deleted once the period ends.
Before you delete
- Orders in progress must be completed or cancelled first.
- Pending refunds should be settled first, or you may have difficulty receiving them.
- Wallet balance, if any, should be withdrawn first.
- Deletion is permanent. The account cannot be recovered afterwards. To return, you will need to create a new account.
Just want to stop notifications?
You do not need to delete your account. In Profile → Notifications you can turn off each type of alert separately.