Who we are
BOAT NET TECNOLOGIA E INTERMEDIAÇÃO LTDA, located at Rua Trasybulo P. de Albuquerque, 1501 — São Paulo/SP — CEP 04787-001, Brazil, is the controller of personal data processed in the app and on this website, under the Brazilian General Data Protection Law (Law 13.709/2018, "LGPD").
For anything related to personal data, write to contato@boatnet.com.br.
What we collect
Data you provide
- Name, email and phone number, at sign-up.
- Profile photo, if you choose to upload one.
- City and region.
- Identification documents, when you request partner verification.
- Company details, if you register as a partner: legal name, tax ID, segment and contact.
- Messages sent through the in-app support chat.
- Photos, descriptions and conditions of listings, if you are a partner.
Data collected automatically
- Approximate location, only when you authorise it, to show nearby offers.
- Device model, operating system version and technical device identifiers.
- Access and usage logs.
- IP address.
Payment data
Why we process your data
| Purpose | Legal basis |
|---|---|
| Creating and maintaining your account | Performance of a contract |
| Intermediating bookings, purchases and services | Performance of a contract |
| Processing payments and transfers | Performance of a contract |
| Verifying partner identity | Legitimate interest and fraud prevention |
| Providing support | Performance of a contract |
| Sending notifications about your orders | Performance of a contract |
| Showing offers near you | Consent |
| Preventing fraud and misuse | Legitimate interest |
| Complying with tax and legal obligations | Legal obligation |
Who we share it with
- Platform partners (marinas, operators, shops, service providers): they receive only what is needed to deliver the service you booked — your name, contact details and order information.
- Stripe: payment processing.
- Amazon Web Services: infrastructure hosting. Data is stored in the São Paulo region.
- Public authorities: only under a court order or legal obligation.
How long we keep it
| Data | Period | Reason |
|---|---|---|
| Account data | While the account exists | Service delivery |
| Transaction records | 5 years after the transaction | Tax law and Consumer Protection Code |
| Verification documents | While the badge is active, plus 5 years | Fraud prevention and legal defence |
| Access logs | 6 months | Brazilian Internet Civil Framework |
| Support messages | 2 years | Service history |
After your account is closed, data is deleted, except what the law requires us to keep — which is stored under restricted access and used solely for that purpose.
Your rights
At any time you may:
- Confirm that we process your data.
- Access the data we hold about you.
- Correct incomplete, inaccurate or outdated data.
- Request anonymisation, blocking or deletion of unnecessary data or data processed unlawfully.
- Request portability of your data.
- Know who we share your data with.
- Withdraw consent.
- Object to processing based on legitimate interest.
To exercise any of these rights, write to contato@boatnet.com.br. We respond within 15 days.
You can also delete your account directly in the app. See Delete my account.
App permissions
Location
We request location access only when you use the map or proximity search. You may decline and keep using the app — you will simply enter your region manually. Permission can be revoked at any time in your device settings.
Photos
Used so you can pick profile and listing images from your gallery. We only receive the images you select; we do not read your gallery.
Camera
Used only if you choose to scan your card number at checkout instead of typing it.
All permissions are optional and can be revoked in your device settings.
Security
We use encryption in transit (HTTPS/TLS) and at rest, role-based access control, audit logging of sensitive operations and continuous database backup.
No system is immune to incidents. If a security incident occurs with relevant risk to your rights, we will notify you and the Brazilian Data Protection Authority within the legal deadlines.
International transfers
Data is stored in Brazil. Some providers, such as Stripe, may process data outside the country to complete a payment. In those cases the transfer relies on the safeguards set out in the LGPD.
Minors
Boat Net is intended for people aged 18 or over and does not knowingly collect data from children or adolescents. If we identify such an account, it will be closed and the data deleted.
Changes to this policy
We may update this policy. Material changes will be communicated in the app or by email at least 15 days in advance, and the update date at the top of this page will change.
Contact
Questions, requests or complaints about privacy: contato@boatnet.com.br.
You may also file a complaint with the Brazilian Data Protection Authority (ANPD).